Smooth Move Bin Rentals Rental Terms & Conditions Last updated: September 30, 2026
We like to keep things simple. Take reasonable care of our bins and equipment, have everything ready when it’s time for pickup, and let us know if your plans change. The terms below cover the details.
These Rental Terms & Conditions (“Terms”) are between Daniel Garriott, doing business as Smooth Move Bin Rentals (“Smooth Move,” “we,” “us,” or “our”) and the person placing the rental order (“Customer,” “you,” or “your”).
By completing a reservation and accepting these Terms, you agree to the following.
1. Rental Period
Your rental begins on the scheduled delivery date and ends on the scheduled pickup date shown on your reservation.
If you need additional time, contact Smooth Move before your scheduled pickup. Extensions are subject to availability and are charged at the applicable weekly rental rate.
If equipment is not available for pickup as scheduled and an extension has not otherwise been arranged, another full rental week may be charged for all rental equipment remaining in your possession.
2. Payment
Rental charges are due at checkout unless otherwise agreed in writing.
Smooth Move does not currently require a separate security deposit.
Additional amounts may become due under these Terms for extended rental periods, missing or damaged equipment, extraordinary cleaning, failed delivery or pickup attempts, approved stair service, or other additional services requested or approved by you.
3. Ownership & Responsibility
All bins, fitted lids, dollies, and other rental equipment remain the property of Smooth Move.
Rental equipment may not be sold, transferred, loaned, discarded, permanently altered, or used for an unlawful purpose.
You are responsible for rental equipment from the time it is delivered until it is returned to Smooth Move.
4. Bins & Fitted Lids
Each moving bin and its fitted lid are treated as one rental unit.
Normal scratches, scuffs, and ordinary wear from moving are expected and will not result in additional charges.
If a bin or its fitted lid is lost, missing, stolen, or damaged beyond normal wear, a $10 charge per affected bin set may apply.
You will not be charged separately for damage to both the bin and fitted lid belonging to the same set.
Please do not drill, cut, paint, melt, permanently mark, or otherwise modify the bins or lids.
5. Dollies
Dollies must be returned with the rest of the rental equipment.
A $20 charge per dolly may apply for a dolly that is lost, missing, stolen, or damaged beyond normal wear.
6. Weight Limit & Safe Packing
For the safety of our customers and our team, each moving bin has a maximum loaded weight of 50 pounds.
Heavy or dense items such as books, canned goods, tools, records, or similar materials should be distributed among multiple bins rather than concentrated in one bin.
Customers are responsible for packing bins safely and keeping them within the weight limit.
Smooth Move may decline to move or retrieve an overloaded bin until its contents have been reduced to a safe weight.
7. Proper Use
Rental equipment is intended for ordinary household and business moving and storage.
Do not use bins as ladders, steps, platforms, seating, toys, or for another purpose that could reasonably damage the equipment or cause injury.
Children should not be permitted to climb in, on, or play with rental equipment.
8. Prohibited Materials
Rental equipment may not be used to store or transport hazardous, explosive, flammable, corrosive, illegal, toxic, or otherwise dangerous materials.
Do not place anything in the bins that could permanently contaminate, stain, damage, or create an unsafe condition in the equipment.
9. Cleaning
Routine cleaning and sanitizing between customers is included with your rental.
There is no additional charge for ordinary dirt or normal moving-related use.
An extraordinary cleaning charge of up to $50 may apply when equipment is returned with excessive contamination, including paint, oil, chemicals, food residue, pet waste, strong odors, or other substances requiring cleaning beyond our normal process.
10. Standard Delivery & Pickup
Delivery and pickup are included within Smooth Move’s designated service area unless otherwise stated when booking.
Standard service is to a safe, accessible ground-level location, such as a driveway, garage, porch, or similar area.
You are responsible for providing accurate addresses, contact information, access instructions, and other information reasonably necessary to complete delivery and pickup.
You do not necessarily need to be home if safe access and appropriate instructions have been arranged.
11. Stairs & Difficult Access
Standard delivery and pickup include ground-level access and ordinary porch steps at no additional charge.
When delivery or pickup requires carrying rental equipment up or down one or more full flights of stairs (generally 15 steps or more), a flat $25 stair-access fee applies per visit when arranged in advance.
The fee does not increase based on the number of flights or bins.
Delivery requiring stair access: $25. Pickup requiring stair access: $25. Total when both visits require stair access: $50.
Any applicable stair-access fee will be disclosed and agreed upon before service.
Smooth Move reserves the right to decline stair service or arrange an alternative delivery or pickup location when access is unusually difficult or unsafe.
12. Different Delivery & Pickup Addresses
Smooth Move may deliver equipment to one address and pick it up from another when arranged as part of your reservation.
Both locations must be within our service area unless otherwise approved by Smooth Move.
13. Equipment Must Be Ready for Pickup
At the scheduled pickup time, bins must be empty, within the 50-pound weight limit, reasonably clean, accessible, and ready for collection.
Dollies and other rental equipment must also be accessible and ready for return.
If equipment is not ready or cannot be retrieved, additional rental and/or return-trip charges may apply.
14. Failed Delivery or Pickup
If Smooth Move cannot reasonably complete a scheduled delivery or pickup because of circumstances within the Customer’s control, a $35 return-trip fee may apply.
Examples include:
- An incorrect delivery or pickup address
- A locked or inaccessible gate
- Equipment not being ready for pickup
- No safe location to leave or retrieve equipment
- Failure to provide necessary access
- Uncontrolled or aggressive animals
- Other customer-caused conditions preventing reasonable service
When practical, we will attempt to contact you before leaving.
If rental equipment remains in your possession because a scheduled pickup cannot be completed, an additional rental week may also become due.
15. Unsafe Conditions
Safety comes first.
Smooth Move may decline or postpone a delivery, pickup, stair carry, or other service when we reasonably determine that conditions are unsafe.
This may include unsafe stairs, blocked access, aggressive animals, severe weather, hazardous conditions, excessive equipment weight, or other circumstances that could reasonably create a risk of injury or property damage.
We will make reasonable efforts to complete service once the condition has been corrected.
16. Extensions & Late Equipment
Need more time? Contact us as soon as possible.
Extensions are subject to equipment availability and are charged at the applicable weekly rental rate.
If your scheduled pickup cannot be completed because rental equipment remains in your possession or is not ready for return, another full rental week may be charged for all rental equipment remaining out.
We cannot guarantee an extension when equipment has already been reserved for another customer.
17. Cancellation & Rescheduling
Plans change. We understand.
If you cancel at least 48 hours before your scheduled delivery, you will receive a full refund of your rental payment.
Cancellations made less than 48 hours before scheduled delivery are non-refundable.
If something comes up within the 48-hour period, contact us. We will make reasonable efforts to reschedule your rental rather than cancel it, subject to availability.
18. Lost, Stolen or Damaged Equipment
You are responsible for rental equipment while it is in your possession.
Current damage/replacement charges are:
Bin + fitted lid: $10 per affected set Dolly: $20 each
These charges apply to equipment that is lost, stolen, missing, or damaged beyond normal wear.
For example, if five bin sets from an order are missing at pickup, the applicable charge would be $50.
We do not charge for ordinary scratches, scuffs, or reasonable wear resulting from normal moving use.
19. Customer’s Personal Property
Smooth Move rents moving equipment and provides delivery and pickup services. We are not a moving company.
We do not pack, load, transport, supervise, insure, or take custody of personal belongings placed in our bins.
You are responsible for determining whether a bin is appropriate for a particular item and for packing and handling your belongings safely.
To the extent permitted by applicable law, Smooth Move is not responsible for loss of or damage to personal property placed in rental equipment except where caused by Smooth Move’s own legally actionable conduct.
20. Weather, Traffic & Events Outside Our Control
We will make reasonable efforts to complete delivery and pickup within the scheduled window.
Weather, traffic, road closures, vehicle problems, emergencies, unsafe conditions, or other circumstances outside our reasonable control may occasionally require a delivery or pickup time to change.
When practical, we will communicate significant delays or changes.
21. Additional Amounts Due
Additional amounts may become due under your rental agreement for:
- Additional rental weeks
- Missing or damaged equipment
- Extraordinary cleaning
- Failed delivery or pickup fees
- Approved stair service
- Other additional services requested or approved by you
If an additional amount becomes due, Smooth Move may add the charge to your rental order and request payment using an available payment method.
Where your payment method has been separately and validly authorized for subsequent charges, Smooth Move may process amounts legitimately due under these Terms in accordance with that authorization and applicable payment-network and legal requirements.
When reasonably practicable, we will provide notice describing the additional charge and the reason for it.
Acceptance of these Terms alone does not constitute authorization for Smooth Move to store or subsequently charge your payment card where separate authorization is required.
22. Limitation of Liability
To the fullest extent permitted by applicable law, Smooth Move is not responsible for indirect, incidental, special, or consequential losses resulting from the Customer’s use or misuse of rental equipment.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
23. Oregon Law
These Terms are governed by the laws applicable in the State of Oregon.
Nothing in these Terms is intended to waive any consumer right or legal protection that cannot lawfully be waived.
24. Contact Us
If something goes wrong, please contact us. We’d much rather work with you to solve a problem than let it become a bigger one.
Daniel Garriott doing business as Smooth Move Bin Rentals
Phone: (971) 449-1104 Email: hello@smoothmovebinrentals.com
Text Message (SMS) Terms
Smooth Move Bin Rentals offers a text messaging program for customers who opt in. By opting in during online checkout, you agree to receive recurring automated text messages about your reservation, delivery, and pickup at the mobile number you provided.
Message frequency varies based on your rental and delivery updates. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for assistance, or contact us at hello@smoothmovebinrentals.com or (971) 449-1104.
Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of rental. Supported carriers include AT&T, T-Mobile, Verizon, and most regional carriers.
See our Privacy Policy (smoothmovebinrentals.com/privacy-policy) for how we handle your mobile number and messaging consent.